FAQ
How can I contact MUSLIM ESSENTIALS?
You can email us at support@muslim-essentials.com and our customer service team will be happy to help you with any concerns!
Do you ship worldwide?
No, we do not ship to every country. If you cannot find your country at checkout, send us a message and we will see what we can do.
Can I change or cancel my order?
Because we process orders as quickly as possible, you must request changes or cancellations within 12 hours of placing your order. Any requests after this time will be denied. However, your order can be returned for a full refund upon receipt.
Which payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are processed and shipped from the warehouse. Please allow additional processing time during holidays and weekends. We process orders Monday through Friday. Orders are processed within 1-3 business days of the order date and shipped the next day after processing. Please note that we do not ship on weekends.
How long does it take to receive my order?
Our regular shipping time for each product is 6-8 days to Germany. However, there may be slight deviations of 1-2 days. Please remember that deliveries are only made on working days. So if you order on Saturday, the order will not be processed until Monday.
What if I don't receive my order?
If you do not receive your order within 30 days of shipment, you are entitled to a full refund.
Do I have to pay customs and import duties?
The prices displayed on our website are tax-free in US dollars, which means you may be required to pay customs and import fees once you receive your order. Import taxes, duties and related customs fees may be charged once your order reaches its final destination and are determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For more details on fees, please contact your local customs office.